Ava
Customer SupportAnswers every DM, web chat & WhatsApp in 60 seconds — including 9pm on a Sunday.
It's 9pm Sunday. Someone DMs your Instagram: 'Are you open tomorrow?' If you don't reply in 5 minutes, 80% of those customers book somewhere else. Ava reads every channel — DM, WhatsApp, web chat, Messenger — and responds in 60 seconds in your brand voice. She handles hours, prices, services, and policies cold, manages basic requests up to limits you set, and only pings you when a real human is genuinely needed.
- Instant replies on Instagram DM, WhatsApp, web chat & Facebook Messenger — 24/7
- Knows your hours, services, prices & policies without you lifting a finger
- Escalates only when a human is truly needed — refunds, complaints, decisions
What you get
- 200+ customer messages handled per month — zero effort from you
- Under 60-second first reply, 24/7 — including weekends and holidays
- ~78% of conversations fully resolved without you ever being pinged